Course Overview

This course is intended to get participants to think about the importance of communicating effectively with tourists, both from the tourists’ viewpoint and their own. It is intended as a basic introduction for people who may not know much about tourists or ways of communicating with tourists.

Learning Outcomes

1. Identify communication topics
2. Demonstrate good communication skills
3. Define what a tourist is
4. Identify tourist expectations


1. What is communication
2. Good communication in the tourism industry
3. What to say to a tourist
4. How to make a tourist feel welcome
5. Talking on the telephone
6. Communication in problem solving
7. Networking