Communicating Effectively with Tourists
Offered by
- Commonwealth of Learning (COL)
- Community Development and Training Center, Tonga Ministry of Education
- The Open Polytechnic of New Zealand

Course Overview
This course is intended to get participants to think about the importance of communicating effectively with tourists, both from the tourists’ viewpoint and their own. It is intended as a basic introduction for people who may not know much about tourists or ways of communicating with tourists.
Learning Outcomes
1. Identify communication topics
2. Demonstrate good communication skills
3. Define what a tourist is
4. Identify tourist expectations
Syllabus
1. What is communication
2. Good communication in the tourism industry
3. What to say to a tourist
4. How to make a tourist feel welcome
5. Talking on the telephone
6. Communication in problem solving
7. Networking